It usually takes a week for a web store order to be exported to our shipping system, where it waits to be picked and packed. It can then take 10-15 business days to ship out. Orders placed around a holiday, especially during the month of December, can take longer to ship because of the higher number of items being shipped out at that time. This can also be the case when we are shipping a Kickstarter campaign, which can extend shipping time due to the amount of shipments in the shipping queue. Please note that our shipping system doesn’t interface well with our website, so the ‘processing’ status won’t update, even after an order has shipped out.
You should, however, receive an automated email from our shipping system alerting you that your order has shipped and how to track it.
You can also contact us at https://petersengames.com/support/ and we can tell you if shipments are going out slower than normal.
SHIPPING COUNTRIES & FEES
Unfortunately, we can no longer ship to Argentina and Brazil, as these are not shipping friendly countries for international shipments.
Also, because we ship DAP, customers in the following countries will be responsible for all handling, duties and customs required.