Web Store Order Cancellations

Once an order is placed there is only a very small window to cancel an order before it goes into the shipping queue and we are no longer able to cancel it. For this reason, most of the time orders cannot be cancelled once placed.

Web Store Returns

We are currently not equipped to accept returns of web store orders. Under certain circumstances, at our descretion, we will allow returns but the majority of the time all sales are final. We ask that you only place an order knowing that all sales are final.

If you have an item that arrives missing a piece or that is damaged, you can submit a ticket on our support page here:  https://petersengames.com/support/ We will try to replace it if we have those pieces available.