Shipping

Subscription items will be shipped by the 15th of each month following the month in which they are purchased. For example, if a subscription is purchased or renews between October 4 and November 3 will be shipped on November 15.  Non-subscription products will be shipped separately according to existing shipping times, usually 10-15 days after purchase.

Subscriptions Are Ongoing

Subscriptions are for a continuing series of campaigns, each comprised of 4 physical books.  You will receive each book (or act) monthly.  Each month’s renewal will include the next single volume in the campaign series.   Your subscription does not end with Act 4, but will continue the following month with Act 1 of the next Saga.  A PDF version of each month’s adventure will be available for download immediately after each month’s subscription is billed.

New Pricing Model begins Nov. 4, 2020

New pricing model on all Cthulhu Mythos Sagas subscriptions begins on November 4, 2020.

Rather than receiving a flat $5 discount on each book and paying full shipping prices, you will now pay retail price on the books but receive free shipping on all subscription orders.

This means you will save $6 – $12 on each monthly installment.  Your savings will only increase over time as postal rates continue to climb.

Price change takes effect Nov. 4 with the release of Dark Worlds Act 3. 

PLEASE NOTE:  Initial orders placed prior to November 4 were charged at the old rate of $19.99 + shipping, but subsequent renewals will be at the new rate.

Cancelling Your Subscription

If you do wish to cancel or suspend your subscription, you must do it before the 1^st of each month to guarantee you aren’t charged for the next issue.   You can cancel your subscription at any time by visiting your account page and viewing your subscription at https://petersengames.com/my-account/subscriptions/

Unfortunately, we can no longer ship to Central, and South American countries (including Brazil) as these are not shipping friendly countries for international shipments.

Typically, import fees are paid up front as part of your shipping costs. These include the following countries and regions, The United States, Canada, Members of the European Union, China, Australia and New Zealand. However, there are countries where regulations prevent advance payment by a third party, and you may be responsible to pay customs taxes directly.**

**These countries include but are not limited to the following: Albania, Belarus, Bosnia and Herzegovina, Burkina Faso, Faroe Islands, Iceland, Indonesia, Israel, Japan, Korea, Kosovo, Kuwait, Macedonia, Malaysia, Malta, Mexico, Niger, Norway, Pakistan, Portugal, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, Ukraine, the United Arab Emirates and the United Kingdom. Due to the variety of different ways that countries handle import fees, all customers are responsible for knowing what import fees they may be required to pay, and you order at your own risk, not ours.

Once an order is placed there is only a very small window to cancel or change the address on an order before it goes into the shipping queue and we are no longer able to cancel or change it. For this reason, most of the time orders cannot be cancelled or the address changed once placed.

We are currently not equipped to accept returns of web store orders. Under certain circumstances, at our discretion, we will allow returns, but the majority of the time all sales are final. We ask that you only place an order knowing that all sales are final.

If you have an item that arrives missing a piece or that is damaged, you can submit a ticket on our support page here:  https://petersengames.com/support/ We will try to replace it, if we have those pieces available.